Customer reviews
What customers say about The Car Vault.
Review
27 Aug 2025
“If you’re in the market for a luxury or performance vehicle, look no further than The Car Vault. They have a fantastic selection of high end cars, and the atmosphere in the showroom is welcoming and upscale. I recently bought a G80 BMW M3, and the whole process was enjoyable, from the test drive to the paperwork. The staff made everything easy, and I left feeling like a valued customer. I will definitely return for my next purchase!”
Angelica Scott
Review
26 Aug 2025
“My experience at The Car Vault was nothing short of spectacular! The staff were incredibly knowledgeable and passionate about every vehicle in the showroom. I left with my dream car which was a BMW X5M and a smile that could light up a racetrack :) I Highly recommend The Car Vault to anyone in pursuit of luxury and performance!”
Mohammad Rehman
Review
08 Aug 2025
“Bought my Range Rover I absolutely love it. Thanks for good customer service”
Kelly Marie
Review
20 Feb 2025
“I've been to many dealerships over the years, but these guys were truly a cut above the rest! The ambiance was welcoming, with a gorgeous display of high-end vehicles that would make any car enthusiast weak at the knees. The standout feature was without a doubt the staff. They treated me like royalty, my salesperson (ZAK) was attentive and genuinely interested in helping me be sure, that this was the right performance vehicle I enquired about. Their expertise made a complicated process feel easy and enjoyable. I walked out with my new RANGE ROVER SVR and a renewed appreciation for what excellent customer service looks like. I wholeheartedly recommend this dealership to anyone in search of prestige!”
Ian Ascot
Review
17 Feb 2025
“My experience was nothing short of spectacular! The moment I arrived, I was greeted warmly and felt very welcomed. I was particularly impressed by the expertise of my salesman ZAK, he provided detailed information about the performance and features of the high end models without any pressure to buy. It felt more like a consultation than a typical sales interaction. I left with a stunning BMW X5 M50d and a sense of joy I had never felt before when purchasing a vehicle. I can’t recommend The Car Vault enough for anyone looking for an exceptional car buying experience!”
Matt Robinson
Review
16 Feb 2025
“I had the pleasure of visiting The Car Vault and I cannot express how impressed I was with the level of service I received! From the moment I walked through the door, I felt like a valued customer. The sales team was knowledgeable and guided me through their stunning selection of performance vehicles, including some exclusive models I had only seen online before. They went above and beyond to ensure I found the perfect car for my needs. The test drive was exhilarating, and by the end of the day, I drove home in my dream car, a beautiful AUDI RS6! Highly recommend this dealership for anyone looking for prestige and quality!”
Autotrader Review
Review
03 Feb 2025
“Bought a 330d off zac and his time, outstanding to do business with from start to finish ! HIGHLY recommend 👌”
Chris Adams
Review
03 Feb 2025
“I bought a Land Rover Discovery Sport from The Car Vault and it such a lovely car. I had a small issue with the reverse cameras not working correctly, this was identified when I bought the car, however this was resolved and Zak arranged to have new cameras installed. He kept me up to date the whole time, I can’t fault him for his customer aftercare. I would use them again in the future”
Charls Waters
Review
01 Feb 2025
“Amazing service from Zak, never had customer service like it which is ultimately what brought me to purchase from him. Will be a returning customer in the future and would definitely recommend the dealership.”
John Elliott
Review
23 Dec 2024
“Great service from TCV. Bought a C43 AMG. No pressure sales which I like and 6 months warranty included.”
Alistair M
Review
22 Dec 2024
“The Zak experience which I call it was second to none, he was very responsive when I sent messages to him and nothing was too much trouble, I would highly recommend his business to anyone. Regards John strong.”
John Leonard Strong
Review
02 Dec 2024
“Excellent service from start to end by the guys at THE CAR VAULT. I was given a fair part exchange price and finance was arranged without any hassle. Everything was pleasant and done swiftly. I would highly recommend them and definitely would be back in the future.”
Imogen Ashton
Review
24 Nov 2023
“I purchased my new car from The Car Vault and Zak was an absolute gentleman from start to finish. The process from initial contact was amazing. Informative, knowledgeable and professional at all times. Anything he didn’t know he bent over backwards to find out. A fair trade in price was offered and a holding deposit paid on my new car. The showroom and layout is clean and a warm welcome upon arrival was received which was nice after a near 6 hour drive. Car was a million times better in the flesh and absolutely as described. I really can’t recommend The Car Vault and Zak in particular enough! The Car Vault and Zak are prime examples of what all used car dealers should aspire to become, honest, fair and genuine. I can’t imagine ever wanting to change this car as it’s been my dream car for a long time but if that day ever does come The Car Vault will be my first stop. Zak and The Car Vault….the dream team!! Thanks again and keep doing what you’re doing….a credit to the automotive industry :-)”
Autotrader Review
Review
26 Jul 2023
“I travelled 220 plus miles to view the M50d X5 which I bought, great service and communication from Zak, start to finish.”
Adam D
Review
13 Apr 2023
“I collected my new BMW M2 this Sunday and haven’t stopped smiling since. I first enquired about the car on the 4th April and just 5 days later I was driving it home. Zak was amazing and kept me informed every step of the way. He really went the extra mile in every aspect of my car buying experience, I cannot recommend him enough. I have already recommended The Car Vault to my family and friends and I will continue to use them for all my future car purchases. Thanks again, Zak! I absolutely love my new car!”
Brigid Gleeson
Review
13 Apr 2023
“Faultless from start to finish. Kept in contact and always answered any questions that popped up. Car was immaculate and has been faultless. I was very apprehensive at first buying a £150k mclaren from a garage that wasn't mclaren. Glad I did and I will most likely get my next car from them. Cheers guys”
Stuart C
Review
09 Apr 2023
“I bought a fantastic looking Audi A5 auto black edition TFSI Quattro from the Car Vault & on the day I was due to pick it up they rang to tell me there was a problem with the car slightly mis-firing? & I could either take it &, if it did it again bring it back under warranty or they could have it looked at so I asked them to deal with it.
This is where, for me, the Car Vault came into there own. They sent it to 3 different Audi specialists over a period of 7 weeks & at considerable expense to themselves before the fault was resolved (it was the electromagnets in the cam). All the while Adam, Mo or Kay kept me informed & gave me the details of the garages so I could speak directly to them, which I found to be refreshingly honest. Because I loved the car I waited & because of this they extended my MOT to 12 months, gave me 12 months warranty, 6 months breakdown cover & delivered the car to my home.
I really cannot speak too highly of the service they gave, even after there was no money in the car for them they kept to their promises of repairing it & giving me the car in top condition. I've had the car for 2 months now & can honestly say it's superb.
So thank you Car Vault & thank you Adam, Mo & Kay you are at the top of the pile where car sales are concerned & I can't recommend you highly enough.”
Russ Grant
Review
28 Mar 2023
“Amazing service from The Car Vault. I dealt with Zac whilst buying my car and he couldn't have been more helpful. He kept me updated and informed at all times and made the whole sale smooth, easy and a pleasure to do business with. I would definitely recommend these guy's if you're looking to purchase a performance vehicle. Thanks once again.”
Autotrader Review
Review
28 Mar 2023
“Very professional set up lots of high end quality cars and Zak was brilliant to deal with, made the deal quick and easy, very responsive over the phone as well”
Callum Carlyle
Review
28 Mar 2023
“Great service! Was in touch with Zak and Mo who helped me out with the purchase of my 370z Nismo. They managed to get the car delivered to me in less than a week! Also went out their way to deliver it to me the same day I made the purchase. Great selection of cars there too so definitely recommend them.”
James H
Review
12 Jan 2023
“Great experience buying through them highly recommended car was as described ‘ big shout out too the two the lads who dropped it too me ‘ not nice driving three hours in the bad weather to drop it off⭐️⭐️⭐️⭐️⭐️”
Simon Maggs
Review
26 Nov 2022
“The Car Vault were really efficient to deal with! They source some really fantastic cars and having bought a lovely X4 just recently, I was really pleased with the customer service and the deal itself! Thanks Adam and all the team at The Car Vault. Will certainly be recommending to others!”
Niall Mitchell
Review
12 Nov 2022
“Purchased a bmw X5 Great service start to the end! Very knowledgeable and humble team would go above and beyond for their customer! Highly recommend them!”
John Holland